I’m an early-stage investor and would appreciate introductions to teams on your platform that are ready to raise outside capital, can you hook me up?

Yes. Send a quick note to hello@startuprocket.com and tell us more about yourself (and your fund, if applicable) and we’ll get you on an appropriate distribution list. We’d encourage you also to send founders our way that are having a hard time raising capital (and/or you think could use extra coaching).

I’m aiming to start a small business (coffee shop, yoga studio, dental clinic, wedding photography biz, construction company, etc…), is Startup Rocket still applicable for me?

Yes. Absolutely. The foundational work in the “ideate” and “validate” sections is critical for all entrepreneurs. While some of the specific steps in our “Create” section are geared toward software companies, the principles still very much apply for all business types. When you see the word “Product”, you should think about the end-to-end service experience you are providing your customers. For example, the UI spec, UX flow chart, style tiles, etc... can be applied to your built environment and your web/digital experience.

I’m starting a non-profit, can I still use Startup Rocket?

Our team has a ton of non-profit experience, and we highly encourage Executive Directors and their boards/teams to use our framework and platform. Frankly, your donors will appreciate that you’ll have your act together regarding your financial model, metrics/KPIs, strategy, etc... This will help refine your vision/mission and optimize operations to achieve your desired outcomes more efficiently.

What are organization codes? How can I obtain one? What information is shared?

Organization codes allow you to gain access to the coaching guides and share information about your venture(s) with a co-working space, incubator, accelerator, educational institution, government agency, angel investor, and/or venture capital firm. This feature is designed to help an organization better assist, mentor, and potentially fund your venture (as applicable).

After entering an organization code, you'll be shown the specific permissions that the organization is requesting to see. For some, part or all of the permissions will be required. By default, an organization will be able to see your venture name, description, and team. Other permissions include sharing your percent progress numbers throughout the framework, and sharing the content that you and/or your collaborators enter at each step. At this time there is not an option to allow an organization to view your team's comments on the steps; this content will remain private to you and your team.

Click here to download a PDF with more information about Startup Rocket Organizations and how to get started.

How does the referral program work? How and when do I get paid?

Your referral link and click/sales stats can be found on your profile page. Customers that refer other customers to our Founder Plan or Framework Plan will earn $10 USD or $2 USD, respectively (after the 7 day guarantee window has passed). Once the balance reaches $50 USD or more, payouts are made via PayPal at the end of the month. To receive payouts, residents of the USA are required to provide tax identification (EIN or SSN). Read more about the full details of the program within our Terms and Privacy page.

How private is the content I’m putting up on your platform? I’m nervous about writing in all my business ideas and their details.

We take privacy very seriously. For full details check out our terms and privacy policy. In short, you own the content. Our team is happy to take a look at any of your ventures if you’ve opted-in to have us help coach you. In this case, just like any other collaborator, you’ll need to explicitly add your coach from our staff into your venture so they can see details. This also means you can cut-off access to your content at any time.

I'm on the Starter (Free) Plan. I'm curious about what the coaching guides (tips and examples) look like before I upgrade. Can I see some screenshots?

Sure, we make updates to these sections regularly based on user feedback, our own continual use of the framework, and new resources that become available. Here are a few recent screenshots:

^^ You get the idea. Each guide provides an example, discussion around common questions that come up on the topic, and coaching tips that will help point you in the right direction and save you time.

Click here to upgrade »

I’m considering upgrading to get more coaching help, does the 7-day money-back guarantee apply for upgrades? How does that work?

Yes it does apply. The way it works is that the system will have you pay the pro-rated amount for your billing period, then pick up on the full upgraded tier price for the next billing period. If you decide to cancel that upgrade within seven days, we’ll refund the applicable upgrade amount.

I’m considering the Founder Plan, can you tell me more about what that would look like?

In addition to access to the coaching guides throughout the framework, you'll get an invite to our private Slack group where you can get custom 1:1 support and mentoring, ask questions, post interesting links to spur discussion, promote your products and services, run experiments with other founders to test ideas, etc... You'll also be able to get 1:1 support via live chat within the web app itself.

I'm outside the USA, can I still use Startup Rocket for custom coaching help?

While the nuances of the "legal" and "regulatory" sections of the framework may be outside of our expertise in your country, most of the principles are universal. As long as we can understand each other (i.e. we only have English speaking team members at this point), and as long as we can process your credit card (most countries should work fine), then we're good to go.


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